As part of this effort, we’re improving our own website’s metadata. We’re working with Google and other online search engines to ensure searches for our online payment portal highlight our website first. Adding a QR code onto all patient bills, which we’ll encourage patients to use, so that there’s no risk of them mistyping the URL of our online payment portal.Adding an insert into patient bills with clear guidance on how to safely access our QuickPay Portal. We’re changing our patient billing statements to reduce the potential for error and risk of online fraud.We’re directly engaging with domain registrars and web hosting companies to take these sites offline. Our teams are regularly searching for and taking action on imposter websites.Here is what we’re doing to fight back against these bad actors: We’re making significant investments to combat this problem on behalf of our customers and their patients. While patients should only make online payments using the URL provided on their patient billing statements, we’ve heard reports of patients being tricked by internet search results. However, fraudulent look-alike websites with similar names have begun to appear in internet search results. Some of these websites seek to mimic Athena Health’s QuickPay Portal. In the past several months we’ve seen fraudulent websites emerge online that attempt to solicit payment from healthcare patients.
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